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FAQS

If you don't find the answer to your question here, feel free to reach out to us via email.

 

HOW DO I GET MY RENTAL EQUIPMENT?

At this time, most deliveries and pick ups will need to be made in person with a representative of Mango Baby. For Guanacaste customers, Pick Up and Drop Offs are FREE in Hermosa Heights, Playa Hermosa. For a nominal fee, we can also deliver to your hotel or vacation rental if it is within our delivery area. At this time, we charge the following each way (if you want us to both drop off the equipment and pick it up, the fee is two times what is listed below):

                   Guanacaste Region                                     San Jose                    

                   Playa Hermosa:    $5                                               Metro Area: $25

                   Playas del Coco:  $5                                               SJO Airport: $25

                   Playa Ocotal:        $10

                   Playa Matapalo:   $15

                   Las Catalinas:    $25

                   Playa Grande/Tamarindo/Huacas: $35 

                   LIR Airport:       $25

NOTE: The above delivery fees are WAIVED for Orders of $250+ and customers can always pick up for free at our location in Hermosa Heights, Playa Hermosa. 

We will meet with you at a designated time and place for your delivery and return pick up. It's extremely important that during the reservation process you choose a time in which you will be able to meet with us for both delivery and the return pick up. You will receive delivery and return location information via email after your order is placed. 

 

If you are traveling to an area outside of our service area, but flying into either Daniel Oduber Quirós International Airport in Liberia (LIR), or Juan Santamaría International Airport in San José (SJO), we may be able to offer delivery and pick up services for $25 each way, depending upon your flight time. Please contact us via email prior to placing your order so we can confirm availability.

If you are traveling to an area outside of our service area, please contact us via email before submitting your order. Depending upon the size of your order, we may be able to accommodate deliveries elsewhere for an additional fee.

IS THE RENTAL EQUIPMENT THE SAME AS PICTURED ON YOUR SITE?

We've used photographs that offer the highest level of detail so our guests can see all of the great features our rental equipment has to offer. We purchase colors and fabrics that hold up best in the Costa Rica sun. While we wish we could honor specific color requests, we are unable to guarantee a particular color choice and the color of the equipment you receive may vary from the photographs on our website. 

CAN I LEAVE THE RENTAL EQUIPMENT WITH THE BELL STAND AT NIGHT?

We ask that you maintain possession in a secure location of all rental equipment when not in use. Please do not store it with the bell stand. Rental equipment found at a bell stand may be considered abandoned and insurance does not cover rental items left overnight for daily storage with bell stands or luggage desks. 

WHAT IS YOUR CANCELLATION POLICY?

For orders cancelled 21 or more days before the scheduled delivery date, we will issue a full refund. For cancellations between 14-20 days, a 50% refund will be issued. For cancellations between 7-13 days, a 25% refund will be issued. Orders cancelled less than 7 days prior to the delivery date are non-refundable.

DO YOU HAVE ANY RECOMMENDATIONS FOR OTHER LOCAL VENDORS WE SHOULD USE?

Need a Rental Car? Check out Adobe Rent-A-Car for all your Rental Car Needs! And the best part, if you rent a carseat from us too, we will have it delivered with your vehicle!

We are also able to connect you with any number of tours and excursions to truly experience all that Costa Rica has to offer! Check out some of the offerings and prices here.

WHAT SHOULD I DO IF I NEED TO EXTEND MY RENTAL?

If you would like to extend the length of your rental, simply call us to let us know your new check out date. We will make every effort to accommodate your request subject to equipment availability. Standard daily rental rates apply.

CAN I ORDER MORE THAN ONE ITEM AT A TIME?

YES! You will be able to order multiple items at once when placing your order.

WHO HANDLES YOUR CREDIT CARD TRANSACTIONS?
IS IT SAFE TO ORDER THROUGH YOUR SITE?

We use PayPal as our credit card processor, a leader in the merchant services field. Your credit card number will not be visible to us and all information is securely encrypted when being transmitted.

WHEN WILL I BE CHARGED?

Your credit card is charged at the time your order is placed and a confirmation email will be sent to you immediately.

WHAT IF THERE IS A PROBLEM WITH THE RENTAL EQUIPMENT?

Give us a call and we will make every effort to resolve any issue immediately so you can get back to enjoying your vacation!

WHAT HAPPENS IF MY CHILD GETS SICK OR HAS AN ACCIDENT ON THE STROLLER/PLAYARD/CARSEAT?

Accidents happen and we are more than happy to replace if the equipment if your child has an accident (inventory permitting). Due to the extra cleaning procedures needed to return the item to normal use, a $25 exchange and cleaning fee will be assessed.

WHAT HAPPENS IF MY RENTAL EQUIPMENT IS LOST OR STOLEN?

If your rental equipment is lost or stolen, contact your resort/hotel security (if applicable) and the local police to obtain a police report. You will be responsible for the cost of replacement for any lost or stolen equipment (subject to the terms and conditions of the optional rental insurance, if purchased).

WHAT CAN I DO TO LESSEN THE CHANCES OF MY RENTAL EQUIPMENT GETTING LOST OR STOLEN?

For strollers, always lock the brake on the stroller when not in use and do not leave valuables in it unattended. Please do not remove a wheel from a stroller. This will put undue stress on the brake assembly and may cause cracking or breakage of the brake assembly. For all other equipment,  it is recommended you do not leave it unattended. Although Costa Rica is a very safe country, opportunistic crimes such as thefts of unattended equipment do occur from time to time. You will be responsible for the cost of replacement for any lost or stolen equipment (subject to the terms and conditions of the optional rental insurance, if purchased).

WHAT HAPPENS IF OUR PLANS CHANGE?

Please contact us via email to notify us of any changes regarding your rental and we will do our best to accommodate your request.

DO YOU WORK WITH TRAVEL AGENTS OR RENTAL MANAGEMENT COMPANIES?

ABSOLUTELY! If you are a travel agent or rental management company, please email us at info@mangobabybeach.com and we can send you information on how to offer our services to your clients. 

OTHER QUESTIONS?

Have a question that we didn't answer here? Email us at info@mangobabybeach.com and we will get back to you quickly. Let us help make this your best vacation ever!

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